Marketing

What is a Customer Data Platform?

Businesses collect customer information from websites, apps, email, POS, and support — but that data often sits scattered. A Customer Data Platform (CDP) unifies profiles so teams can act with a complete view of the customer.

A Customer Data Platform (CDP) unifies customer identifiers and events into persistent profiles that marketing, product, and analytics teams can use.

Unlike a warehouse alone, CDPs emphasize identity resolution, activation (audiences, triggers), and often real-time personalization.

What a CDP typically does

  • Collects first-party events and attributes
  • Stitches identities across devices and channels
  • Builds audiences and segments
  • Syncs to activation tools and analytics

The right CDP strategy depends on privacy requirements, data maturity, and whether you need activation, analytics, or both.

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